Contact Us

Please use the form below to get in touch and we’ll get back to you as soon as we can.

Call our local helpline

Please call 0300 330 9027 to speak to Citizens Advice County Durham who will be able to issue you with a food bank voucher if necessary.

or alternatively…

Call our free national helpline

If you are in financial crisis and live in England or Wales, please call our free national helpline, Help through Hardship, on 0808 2082138 for free (open Monday to Friday, 9am-5pm, closed on public holidays) to talk confidentially with a trained Citizens Advice adviser. They can help address your crises and provide support to maximise your income, help you navigate the benefits system, and identify any additional grants you could be entitled to. If needed, they’ll issue you with a voucher so you can get an emergency food parcel from your local food bank.

Translators and Relay UK
Please ask the adviser if you need a translator, this will be provided via Language Line. If you can’t hear or speak on the phone you can use Relay UK. Find out how to use Relay UK →

Email us

Contact details

Phone us

0191 303 7559
For food donations only. Not a collection point.
Unit 7/9 First Avenue
Drum Industrial Estate
Chester le Street

(Opening Hours: 9.30-2.00, Monday - Friday)

County Durham Foodbank
Durham Christian Partnership
Units 7/9 First Avenue
Drum Industrial Estate

(Opening hours: 9-4:30, Monday - Friday)

Directions via Google Maps