If you need help from our foodbank there are a few simple steps to follow.
The most important step is to get a foodbank voucher.
In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. If they feel you are struggling to put food on the table, they will issue you with a foodbank voucher. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include: Citizens Advice, housing support officers, children’s centres, health visitors, social services and some local charities.
1. Get in touch with us.
If you need support due to self isolation you can call Durham County Council CV19 support hub on 03000 260 260.
If you call or email our foodbank we can talk through your situation and put you in touch with a relevant local agency.
2. Contact the referral agency.
They will discuss your situation and may supply you with a foodbank voucher if it is appropriate.
If you are in financial crisis and live in England or Wales, please call 0808 208 2138 for free (open Monday to Friday, 9am-5pm) to talk confidentially with a trained Citizens Advice adviser. They can help address your crises and provide support to maximise your income, help you navigate the benefits system, and identify any additional grants you could be entitled to. If needed, they’ll issue you with a voucher so you can get an emergency food parcel from your local food bank.
Alternatively, please call 0300 330 9027 to speak to Citizens Advice County Durham who will be able to issue you with a food bank voucher if necessary.
3. Bring your foodbank voucher or e-referral number to your nearest foodbank centre.
You can find a list of our local centres and opening times here. When you arrive, we’ll welcome you with a warm drink and our trained volunteers will chat with you about your situation. We’ll also discuss any dietary needs you may have and exchange your foodbank voucher for a parcel of three days of emergency food. We’ll also help to support you in any other ways that we can. Most of our foodbank centres offer a cafe style environment and our aim is to provide non-judgemental support at the point of crisis.
Please note that during the pandemic we are minimising contact time and maintaining social distancing so arrangements have changed.
If you have any further questions our FAQ’s page may help, or feel free to give us a call.